At ParcelOye, your privacy is of the utmost importance to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard any data you share with us while using our parcel tracking services.
This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to ensure your data remains safe and secure. By using our website (https://parceloye.com), you agree to the terms outlined in this policy.
1. Information We Collect
We collect two types of information from users:
a. Personal Information:
We may collect personally identifiable information (PII) that you voluntarily provide when using our services. This can include:
- Email address (if provided for notifications or support requests)
- Any information you submit when contacting us through forms or email
b. Non-Personal Information:
Non-personal information refers to data that cannot be used to identify you individually. This includes:
- Tracking numbers (used solely for parcel tracking purposes)
- Browser type, IP address, device information, and website usage data (collected through cookies and similar technologies)
2. How We Use the Information
We use the information collected for the following purposes:
- Parcel Tracking:
The primary use of tracking numbers and any information related to your parcels is to provide you with accurate, up-to-date tracking information. - Website Improvement:
Non-personal information helps us analyze website performance, improve user experience, and enhance our services based on user behavior. - Customer Support:
Personal information such as your email may be used to respond to inquiries or provide support when you contact us directly.
3. Sharing Your Information
We value your privacy and will never sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:
- With Courier Services:
We share tracking numbers with third-party courier services to retrieve shipment information. We do not share personal data unless explicitly required by the service you’re using. - Legal Requirements:
We may disclose information if required to comply with legal obligations or to protect the rights, property, or safety of ParcelOye, our users, or others.
4. Use of Cookies
ParcelOye uses cookies and similar tracking technologies to collect non-personal data. These cookies help improve website performance, enhance user experience, and track website usage patterns.
- Essential Cookies:
These cookies are necessary for the website to function properly and enable features such as user authentication and security. - Analytics Cookies:
These cookies help us analyze user behavior and improve our website based on usage data. This data is anonymous and not linked to individual users.
You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain features of the website.
5. Data Security
We take the security of your personal data seriously and have implemented various measures to protect it from unauthorized access, misuse, or disclosure. These measures include:
- Encryption of sensitive data
- Secure server hosting
- Regular security audits and updates
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.
6. Third-Party Links
ParcelOye may contain links to third-party websites or services, such as courier companies or external platforms. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Changes to This Privacy Policy
ParcelOye reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- Access to your personal data
- Requesting corrections or deletions of your data
- Opting out of certain data processing activities
To exercise any of these rights or for any questions regarding your privacy, please contact us using the information below.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please feel free to contact us at:
Email: support@parceloye.com